My chat won't connect?!

in: FAQ
If your chat isn't connecting there could be a couple things happening.
Things that can potentially block Smashcast's chat:
  • Antivirus programs (such as Avast) will someone block Websockets which our chat runs on. Temporarily disabling antivirus programs is a good way to test if that is what is interfering. If that happens to be the case, whitelisting Smashcast should resolve the issue.
  • Browser security extensions - same idea as antivirus programs but are browser-based. Try disabling them temporarily and see if anything changes.
  • Firewall settings can sometimes be too restrictive and not allow your computer to accept websockets, lowering settings or whitelisting can sometimes help this as well.
  • Internet providers are also potential culprits for blocking websockets.
If you're still not sure what might be causing your chat not to connect properly, send us an email and we can help your troubleshoot further. Sometimes the answers aren't always super clear so extensive troubleshooting may be required.
Last Updated: Apr 04, 2017 12:05AM UTC
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