I'm having a problem with one of my subscriptions!

in: Subscriptions
Don’t panic!

Send us an email to support@smashcast.tv as soon as you notice any problems.
Be sure to include:
  • Your Smashcast username
  • Which broadcaster you are subscribed to
  • The problem in as much detail as possible
    • ​Screenshot are great!
    • If it's a case of an overcharge or something similar, include the transaction dates

  • If you subscription isn’t showing up
    • Be sure to refresh, and check your email for verification emails from Smashcast for example
    • If it’s still not showing up, let us know what method of payment you used
  • You were double-charged
    • Let us know what method you paid with and on what date
  • You cancelled a subscription and are still getting charged
    • Let us know what method you paid with and on what date the subscription is coming out
  • The broadcaster you subscribed to stopped streaming
    • Subscriptions are non-refundable and non-transferable, so if a broadcaster you are subscribed to has left Smashcast you can either keep your subscription (they can still make subscription revenue even if they’re not streaming), or cancel it
Last Updated: Apr 04, 2017 01:00AM UTC
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